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FREIGHT DELIVERY NOTES
Some freight is large and can become costly when trying to ship. Many products must ship by freight truck. Pricing is a complex formula including factors such as: weight, dimensions, or your specific address. Some products must be placed on a skid or in a crate for shipment. This may require a freight dock or fork to unload your shipment. Freight to a commercial location is usually less expensive than a residence. A location usually qualifies for commercial pricing if the address of delivery has a freight dock. Most other locations are classified as residential. While a church, school or retail shop isn’t a residential venue, it is almost always classified as such by the freight company. The delivery address for a shipment must be attended. Freight carriers add surcharges or fees for delivery notification, appointment or scheduled delivery. Your item may be too large to fit on a Liftgate.
If your delivery may be made by an 18 wheel "tractor-trailer" rig. These are the "big-rig" trucks you see on the highway. Your delivery address must be accessible to the delivery vehicle. These vehicles will not back down a road, can not turn around in your drive-way, and usually will not enter gated communities. A Cul-de-sac, circle drive or one lane service drive may not be allowed. Once arrived, the unloading of your freight is your responsibility and may take one or more persons to do the job. Please consider available persons at your delivery address. A truck in the middle of the street, in a residential neighborhood is usually not a welcome sight to traffic and neighbors, and unloading may be unsafe or impossible without help or professional equipment. The driver's responsibility is to bring your shipment to the back of the truck, usually 4 feet off of the ground. They will not assist in unloading the shipment. If you need delivery assistance to unload that will require you to arrange with friends, neighbors or a local contractor to supply additional labor. If your delivery address is a location such as a home, be sure that this address is attended 8-5, during normal delivery hours for a freight company. Most times this means a residence is NOT a good idea for a delivery address. Call ahead and delivery appointments are an added service and must be added at the time of order.
"Where are you located" is a popular question. Depending on the specific product or service you are looking for, the answer will be different. You may come across 20 or 30 places in the online world that sell a particular item. Many times our clients want to find the nearest location to save on freight costs. It really doesn't work that way though. Most of our products are custom manufactured and ship from multiple locations throughout North America. We will work with our freight brokers and carriers to determine the best possible freight options to get an item to you. This will save YOU countless hours while you sort through various places on the supply chain to find out in the end, the product ships from the same place, no matter where you purchase it. Please call or email your project information and we will ensure you have the correct item, and work with you to make sure that you receive the best value and most appropriate solution!